We strive for your complete satisfaction. If for any reason you are not completely satisfied, please discuss your concerns with the Front Desk staff and they will direct you to the appropriate person.

Membership: Electronic payment memberships must be cancelled by the 28th of the month in order to stop that month’s payment. Cancellations made after the 28th of the month will occur the following month. Refunds will not be given for bank draft payments. Membership may be put on hold for a maximum of 60 days for medical reasons.

Programs: Full credits or a refund, less a $10 processing fee, will be issued if you are unable to take a class you have registered for through the second week of classes. After that date, refunds or credits will be prorated for unused days from the date of notification only in the event of medical reasons, with a doctor’s statement. The YMCA reserves the right to cancel any class due to insufficient enrollments. Refunds or credits will be issued for changes made by the YMCA. Credits are valid for one year only.